Product Exchange

EXCHANGE POLICY

In the rare eventuality you wish to exchange a product, please read our below policies - 

  • We accept returns within 7 working days (from the date of delivery). If 7 days have gone by since the receipt of your order, unfortunately we cannot offer you an exchange.
  • In the unlikely event that your merchandise arrives damaged, you should email us at hello@shruseternity.com with a photo of the damaged product with the Tags within 48 hours of receiving your order or whatsapp on +917604936565 
  • To be eligible for a Exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Exchange can be done only once and only within 6 months.
  • Acceptance of Exchange is restricted to scenarios such as aberration in colours from what is shown in the website to the actual, or in the event of a defect in the product.
  • To initiate an exchange, please write to us at hello@shruseternity.com or whatsapp on +917604936565 , with complete information - Order Details, the reason behind your intention to Exchange the product .This should be done within 7 days from the date of receiving the products for us to assess, validate and accept or decline a return.
  • As soon as we receive the product we will issue a Gift Card - which will be sent to your registered Email ID or your contact number (via sms). This Gift card will contain a coupon code which can be applied during the Checkout/Cart page to adjust with the previously purchased products amount.
  • NOTE - This Gift Card Code is valid only for 6 Months - post which the code will expire and voided. If you have any queries please reach out to us at  +917604936565
  • Shruseternity reserves the right to refuse a return / exchange if found not valid , in which case the relevant reasoning will be provided to you via Email or whatsapp.
  • Exchange Saree shipping – Once we confirm the acceptance of Exchange , kindly ship the product back to the following address Shruseternity, Old No:9, New No 19, 1st Floor, Sona House, Lynwood Avenue, Mahalingapuram, Chennai - 600034. Phone : +917604936565 /04448609445.
  • We will dispatch the exchange product after we receive and accept the original product.
  • You will be responsible for your own shipping costs for returning your item(s). Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please note : 

  • Shruseternity cannot be held responsible for any damage that occurs to the saree after purchase due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear. 
  • If you have requested falls and peco, and/or saree tassling/ blouse detachment services to your purchased sari, Exchanges are not permitted. 
  • All products bought at SALE PRICE are not eligible for Exchange.

Dispute Resolution :

  • In case of any dispute regarding any cancellation, or return under this Policy, the Customer can contact Shruseternity at hello@shruseternity.com. However, the decision of Shruseternity in such cases shall be final and binding. This Policy shall be governed by and interpreted and construed in accordance with the laws of India (Indian IT ACT 2002). The Customer hereby consents subjected to Chennai jurisdiction of Tamil Nadu, India.

If you have any questions/concerns please reach out to us - we will be happy to help and serve you.